Account Executive, Malaysia & Singapore

  • Location Kuala Lumpur, Malaysia
  • Date Posted 30th November 2018
  • Category Sales
  • Job Type Full-time
  • Requisition ID 814

Description

Mintel, the world’s leading market intelligence agency is seeking an ambitious and performance-oriented Account Executive to join our growing team in Malaysia.

The Account Executive will take lead on a portfolio of Mintel clients in Malaysia and Singapore, being fully responsible for establishing strong, high-level relationships with Mintel’s key client base and drive Mintel into a position where we are considered a valued and preferred research partner.

The incumbent will have a passion for client service and commercial growth. Experience in the FMCG industry is not a must, but would be valued. The incumbent should be able to work independently as well as in a team.

Role Outline:

  • Successfully manages a portfolio of clients in the assigned territory
  • Understands client objectives and ROI and delivers service plan accordingly
  • Drives client ROI helping them understand the services that they have subscribed to and the content within
  • Engage clients with annual service plan meeting, new user and refresher trainings, half-yearly partnership reviews, termination notice discussions, and renewal discussions
  • Grow the current portfolio value via product upgrades, or engaging in Mintel Consultancy & Mintel Services
  • Support wider Account Management/Commercial team

Responsibilities:

  • Maintain and develop existing account relationships within an assigned portfolio using excellent communication skills, strong follow-up and sharp attention to detail.
  • Understands client’s business operations and asked detailed questions to understand their burning business questions and service issues.
  • Maintain product knowledge across all Mintel product lines and services.
  • Identify new champions and revenue streams by networking throughout assigned accounts and by leveraging contacts throughout the industry.
  • Continuously deliver creative business solutions to prove ROI on a monthly or quarterly basis to aid in the renewal and enrichment process.
  • Effectively utilize Mintel's CRM system (Salesforce.com) for tracking activity and client information.
  • Ability to present data, train, and communicate comfortably in front of large groups.
  • Anticipated travel: Quarterly to Singapore for client and team meetings, and frequently to local client offices in Malaysia.

Required Experience:

  • Bachelor’s degree preferred
  • Minimum 1-3 years of proven consultative sales experience: CPG/FMCG experience a plus
  • Experience in managing and/or servicing multiple accounts or projects at any given time, with proven track record of success in expanding client relationships and maximizing account potential
  • An excellent active listener, attuned and empathetic to stakeholder objectives
  • Patiently persistent while being commercially driven and aware
  • Outstanding communication skills with track record of independent stakeholder management
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