Client Service Manager

  • Location Chicago, Illinois
  • Date Posted 16th November 2018
  • Category Sales
  • Job Type Full-time
  • Requisition ID 817

Description

We are looking for a Client Service Associate for our Comperemedia team to provide excellent training and analytical support to some of our most prestigious clients across the US & Canada.  This creative thinker will help our clients to navigate a suite of Mintel's proprietary databases in an effort to increase engagement.

  

What You Will Be Doing:

  • Build usage, interest, and awareness of Comperemedia's tools with our clients through training and research support that will help to achieve increasing renewal rates and maximum growth within each account
  • Engage with clients to gather feedback and understand business objectives, which will help to identify potential prospects for Account Managers and the Custom Sales team
  • Provide timely and thorough responses to ad-hoc client questions and research requests using the appropriate Mintel tools and services
  • Collaborate with Account Managers on key initiatives and provide support as appropriate
  • Produce and deliver monthly dashboards and reports for our clients
  • Operate as a competent and knowledgeable expert in Mintel's methodologies and processes across a broad range of verticals including financial services, insurance and telecom.

 

What We are Looking For: 

  • A highly polished professional with excellent written and verbal communication skills
  • Minimum of 2 years professional experience in market research, sales, and/or client service
  • Strong organizational, analytical, and planning skills
  • Ability to work independently, as well as part of a cross-functional team
  • Intermediate skills in Microsoft Excel and PowerPoint
  • Ability to handle multiple projects simultaneously and with different deadlines, which includes producing and delivering reports
  • Previous experience and/or familiarity using online tools/databases (i.e. IRI, AC Nielson, comScore) preferred
  • Knowledge of omnichannel marketing, such as direct mail, email, mobile, online, or print advertising, is a plus

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets

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