Client Services Associate

This job posting was marked by employer as filled and is probably no longer available
  • Location Chicago, Illinois
  • Date Posted 27th September 2017
  • Category Research
  • Job Type Full-time
  • Requisition ID 310


Mintel Comperemedia is the premier source of direct marketing competitive intelligence in the US & Canada.  We monitor direct mail, email, mobile, print and online advertising and provide insight into acquisition and loyalty strategies, giving clients the intelligence they need to compete more effectively.

We are looking for a Client Services Associate to provide excellent training and analytical support to some of Comperemedia's most prestigious clients.


What You Will Be Doing:

  • Build usage, interest, and awareness of Comperemedia with our clients through training and research support that will help to achieve increasing renewal rates and maximum growth within each account
  • Engage with clients to gather feedback and understand business objectives, which will help to identify potential prospects for Account Managers and the Custom Sales team
  • Provide timely and thorough responses to ad-hoc client questions and research requests using the appropriate Mintel tools and services
  • Collaborate with Account Managers on key initiatives and provide support as appropriate
  • Produce and deliver monthly dashboards and reports for our clients
  • Operate as a competent and knowledgeable expert in Mintel's methodologies and processes across a broad range of verticals including financial services, insurance and telecom.


What We are Looking For: 

  • A highly polished professional with excellent written and verbal communication skills
  • Minimum of 2 years professional experience in market research, sales, and/or client service
  • Strong organizational, analytical, and planning skills
  • Ability to work independently, as well as part of a cross-functional team
  • Intermediate skills in Microsoft Excel and PowerPoint
  • Ability to handle multiple projects simultaneously and with different deadlines, which includes producing and delivering reports
  • Previous experience and/or familiarity using online tools/databases (i.e. IRI, AC Nielson, comScore) preferred
  • Knowledge of omnichannel marketing, such as direct mail, email, mobile, online, or print advertising, is a plus


Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets


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