Customer Success Manager - Key Global Accounts

  • Location London, United Kingdom
  • Date Posted 26th October 2018
  • Category Research
  • Job Type Full-time
  • Requisition ID 2828

Description

The focus of the Customer Success Manager - Key Global Accounts is to ensure the continued high retention rate of Mintel's global subscription clients. This is achieved by understanding the individual client objectives and working with Mintel’s Global Key Account Directors and subscribers to ensure they use and apply Mintel's data and insights to its full extent supporting their business goals.

Key Responsibilities:

Competency in the use and interpretation of Mintel consumer, product launch, trend and market data.

Responding to client briefs and preparing analysis, customising presentations and bring data to life in order to fit client needs.

Present trend, category and consumer analysis to executive level audiences within global client portfolio  across a variety of formats, this includes face-to-face with clients, over the telephone and via webinar, always in an engaging, interactive and confident manner, delivering insightful, thought-provoking analysis

Be available to offer guidance and advice to regional client service resources and regional pivots when developing application based projects to local clients

Delivering advanced training of Mintel products to clients and running group workshops to showcase how Mintel data will support the clients in their strategic decisions where necessary

Develop and build meaningful and lasting relationships with key and influential contacts

Help regional pivots and regional client service resources understand the client usage of product/services and help define potential use cases or enhancements of new products to benefit the client

Essential to the role is a close collaboration with the Global Key Account Directors in your territory to ensure we manage all accounts effectively and support them with delivering client engagement plans

Efficiently logging all client service activities on our CRM system

Collating detailed feedback following client projects and engagement

Successful Candidates will need to have:

A passion and knowledge for the world of Food & Drink, coupled with ideally 2-3 years’ experience gained in a B2B environment

Highly developed analytical skills, able to quickly interpret a wealth of information from different sources to build compelling stories with a commercial conclusion

Absolute fluency in English

Flexibility to travel regularly within the UK and Europe to meet with clients and attend trade events

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