Team Lead - Client Services

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  • Location Chicago, Illinois
  • Date Posted 15th May 2018
  • Category Sales
  • Job Type Full-time
  • Requisition ID 572

Description

Mintel’s CPG Client Service team serves clients in the Consumer Package Goods industry, an integral part of Mintel’s business. The Team Lead role is a key position on the team, ensuring that clients are efficiently and effectively serviced.  The role will additionally focus on creating strong value, engagement and ROI for clients that ultimately helps to maintain industry high retention levels and consistently grow our client portfolio.

What You Will Do:

  • Manage workflow of incoming client requests as well as proactive content such as monthly newsletters that the team produces. This includes personally handling some of the requests, in addition to delegating to the rest of the team
  • Consistently re-evaluate Mintel’s client service model and implement revisions based on clients and commercial perspectives. Enforce existing guardrails of the client service model
  • Provide coverage for team members when they are out of the office and unable to support their clients directly.
  • Review all reactive data applications projects that are done by the client services team
  • Administrative tasks associated with managing employees, such as approving time off, expense reports, coaching, weekly meetings, etc.
  • Attend client meetings with Account Management team to continuously learn what is on the minds of our clients, as well as to provide coaching/guidance to them about how to capture objectives and discuss the service model
  • Train, coach and reinforce the importance of best-in-class, web-based training sessions with your respective team members. Oversee the continued development of training materials for the team, adapting as our products evolve
  • Coordinate quarterly strategy sessions with Account Managers to review all accounts, including ideas on how to best utilize the service model to increase value and engagement
  • Develop a quarterly report for the Management and the Account Management team detailing the status of the feedback initiative
  • Maintain a system to communicate to all teams in the company all of the work that is available, in an effort to ensure there is optimal efficiency and awareness of desired content from clients

What We’re Looking For:

  • Bachelor’s degree strongly preferred
  • Proven success in expanding client relationships and demonstrating ROI
  • People management experience preferred
  • Advanced skills in Microsoft Excel and PowerPoint
  • Ability to handle multiple projects simultaneously
  • Ability to delegate and manage the workflow across a team
  • Strong editing and proof-reading skills, with an eye for detail and design
  • Experience using online tools/databases
  • Excellent written and verbal communication skills
  • Strong organizational, analytical, and planning skills
  • General market research knowledge and experience, with the ability to understand an interpret consumer and market data
  • Familiarity with sales data (i.e. IRI, AC Nielsen)would be extremely helpful
  • Highly polished professional

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets

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